Refund policy

Last updated: September 12, 2026

This policy applies to PAWRÊVE made-to-order apparel shipped to U.S. addresses. Each item is produced after you order. Please check the design, color, size and Size Guide before purchasing.

Damaged, defective, misprinted or incorrect items

If your apparel arrives damaged, defective, misprinted, different from your order, or materially not as described, email hello.pawreve@gmail.com within 30 days of delivery. Include your order number, a description of the problem and clear photos of the affected item. For shipping damage, include photos of the packaging when available.

After we confirm the issue, you may choose a free replacement or reprint, or a refund for the affected item and any applicable original shipping charges. You do not need to send a confirmed defective item back. There is no restocking fee or return-shipping charge for an approved quality issue.

Change of mind, size and color choices

We do not accept returns or exchanges for a change of mind, an unwanted gift, or a size or color that you selected incorrectly. This does not apply if we sent a different size or color from your order, the item is defective, or the product information was materially inaccurate. Minor screen-to-print color differences, normal wear and damage caused by care that does not follow the Care Instructions are not manufacturing defects.

Contact us before sending anything back

Do not mail an item to the address on its package or to a return address you find online. Contact us first. We resolve confirmed quality issues without a physical return. If another situation requires a return, we will provide the applicable instructions before you send it.

Lost or undelivered packages

If your order has not arrived, contact us as soon as possible and within 30 days after the estimated delivery date. We will investigate with the carrier and fulfillment team. Confirmed loss in transit is eligible for a replacement or refund at no additional cost.

If tracking says delivered but you cannot find the package, check the delivery location, household members and carrier, then contact us. A delivered scan alone does not establish a manufacturing or shipping error; we will review the facts before determining the appropriate resolution.

Incorrect addresses and returned-to-sender packages

Please verify your shipping address before ordering. If you notice an error, email us immediately. Changes cannot be guaranteed once production or fulfillment begins. If a package is returned because the address supplied was incorrect or it was unclaimed, we will explain the available options and any reshipping charge before arranging another shipment. You will not be charged for reshipping caused by our error.

Changes and cancellations

Email us as soon as possible with your order number if you need to change or cancel an order. We can cancel and refund an order if production has not started and cancellation is still possible. Once production or fulfillment has begun, cancellation, size, color, design or address changes may no longer be possible. There is no guaranteed cancellation window.

Refunds

We will email you the outcome of your claim. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the credit. If it has not appeared after that processing period, contact us so we can help trace it.

Discounted items and your rights

Discounted apparel has the same protection for defects, damage, incorrect items and material description errors. This policy does not limit any rights or remedies required by applicable law. Orders placed before this update retain any more favorable terms that applied when they were purchased.

Help

Email hello.pawreve@gmail.com. We respond as soon as possible during support hours. Include your order number so we can help quickly. For delivery estimates and rates, see our Shipping Policy.